Custom FAQ

Q&A regarding our custom suits and sport coat process.

Q: How long will my order take to arrive?

A: Orders take 3-5 weeks to arrive from submission.

Q: How do I measure myself?

A: Our easy to use measurement guide will have you set up with your own measurement profile within 10-15 minutes. Our master tailor reviews each measurement and will alert our customer support team to contact you should any measurement appear to need an adjustment. Another step we take to ensure a great fitting garment.

Q: What if my suit or sport coat doesn't fit?

A: If something isn't right, contact our support team at support@hellmanretailgroup.com. With approval, we'll cover up to $75.00 is any additional tailoring fees.

Q: What if I have other questions?

A: If you have any questions about the custom process, please contact us at support@hellmanretailgroup.com and we'll be happy to assist you!

Q: What if I want something not listed on the site?

A: If you're looking to create something more customized, contact our support team at support@hellmanretailgroup.com.